You will receive a confirmation email showing the items and quantities purchased. If it doesn't arrive, please check your junk or spam folder. If you're still unsure whether your order was completed successfully, please contact Customer Care.
Where can I find my tax invoice? ▾
A tax invoice will be attached to your order confirmation email. Please retain this as your proof of purchase.
Can I send my order to a different address? ▾
Yes. Simply enter the address you'd like the order delivered to during checkout. Your order confirmation and invoice will still be emailed to you.
I've entered the wrong delivery address. What should I do? ▾
Please contact Customer Care as soon as possible. If your order hasn't been packed, we may be able to update the address for you.
Will I be charged delivery for a gift card? ▾
We do not charge for delivery of gift cards when purchased as a single item.
eGift cards must be purchased separately from other products. Please allow up to one business day for eGift cards to be sent to the recipient's email address.
Club Comfort members receive free standard shipping on eligible online orders of $50 or more. Non-members receive free standard shipping on eligible online orders of $150 or more.
Bulky and oversized items are excluded. See our Delivery Options page for full terms.
How long will delivery take? ▾
We aim to dispatch orders within 1-3 business days, excluding public holidays.
Delivery to most areas of Australia generally takes 2-5 working days after dispatch. WA and NT may take 7-12 working days. Delivery times may be extended during peak periods.
Club Comfort members can also track their order by logging into their account and viewing their order details.
My tracking number isn't working. What should I do? ▾
It can take up to 48 hours after dispatch for tracking information to become available. Please wait a day or two and try again. If you're still experiencing issues, contact Customer Care.
Do you ship internationally? ▾
Unfortunately, we are unable to ship orders to destinations outside Australia.
Products & care
Bedding, sizing, materials and product care.
Why do towels go hard? ▾
Using too little detergent can allow mineral salts in the water to settle back into towel fibres during rinsing. Towels can also become coarse when dried in direct sunlight or at too high a temperature. We recommend drying towels in the shade or tumble drying on a cool to warm setting.
What are the benefits of a feather & down quilt? ▾
Feather and down are natural fills with excellent insulating qualities while still allowing the body to breathe.
A higher percentage of down generally creates a warmer and lighter quilt, while a higher percentage of feather creates a cooler and heavier feel.
What are the benefits of a wool quilt? ▾
Wool absorbs moisture and allows air to circulate. Wool quilts generally have a heavier feel than feather and down quilts, which can provide a more secure and weighty sleeping experience.
What's the difference between a comforter, coverlet and bedspread? ▾
Comforter: similar in size to a quilt cover but with its filling permanently sewn inside.
Coverlet: a lightweight bed covering that generally drapes further down the sides of the bed.
Bedspread: designed to extend further towards the floor.
Do you sell sheets for deeper mattresses? ▾
Yes. We stock sheets designed to fit a range of mattress depths, including deeper mattresses.
What's the difference between a standard and tailored pillowcase? ▾
Standard and tailored pillowcases fit the same size pillow. A tailored pillowcase includes an additional fabric border around the outside as a decorative design detail.
Shopping & stock
Product availability, store stock and shopping questions.
Can I buy an out-of-stock item? ▾
An item shown as out of stock online may still be available in one of our stores. Check store availability on the product page or contact Customer Care if you need help locating an item.
Can I check whether an item is available at my local store? ▾
Yes. Set your preferred store using the store selector on our website, then check the availability shown on the product page.
A product photo shows two cushions. Do I receive two? ▾
Where two cushions are shown with one positioned behind the other, the image will often be showing the front and reverse of a single cushion. If a product is sold as a pair, this will be stated in the product name or description.
Can I have my order gift wrapped? ▾
Gift wrapping is not currently available as a service. We do offer gift bags, cards and gift tags as part of selected seasonal ranges.
Account & support
Account access, Club Comfort and additional support.
My password doesn't work. How can I log in? ▾
Select the Forgot Password option from the login screen and follow the instructions sent to your email address.
Where can I find information about Club Comfort? ▾
Visit our Club Comfort page for information about membership and benefits.
More ways we can help
Looking for something else? These pages cover a few of the other things customers commonly need.
